Lets Chat With a Real Montana Team
Lets Chat is the front door to Granite Tech for managed IT, business phone systems, cybersecurity, and structured cabling, whether you are scoping a project, comparing providers, or dealing with something that broke this morning. A real person on our team replies within one business day, often the same day.
- Tell us about your setup, pain points, and goals in our short contact form
- Bailey or someone on our team follows up within one business day
- A written proposal with scope, pricing, and timelines if there is a fit
If you don’t need it, we’ll tell you.
Six ways to reach us, pick the one that fits
New conversations go to Bailey or the main line. Existing customers get the fastest help through a support ticket or a call. Every option reaches a person on our team, not an offshore call center.
Message Bailey
Planning a managed IT, phone, security, or cabling project? Send Bailey the details through our contact form, and she or someone on our team follows up to set up a discovery call.
Send Bailey a MessageCall the main line
406-505-5061 is our company-wide number, answered Monday to Friday, 8 AM to 5 PM. Call it first when a system, a phone line, or the network is down.
Call 406-505-5061Send a message
Tell us about your situation in a short form. A real person reads it and replies within one business day, often the same day.
Open the Message FormEmail customer care
CustomerCare@granite.tech reaches our customer care team. It works well for sending a current phone bill, a quote you want compared, or a list of questions.
Email CustomerCare@granite.techOpen a support ticket
Customers on a Granite Tech agreement can log an issue through our support page, so it is tracked from first report to fix and nothing gets lost in an inbox.
Go to SupportStart a remote session
If a Granite Tech technician asks to see your screen, start the remote support session here so they can connect and work the issue with you in real time.
Start Remote SupportTell us what you need
Share a few details and Bailey or someone on our team will reply within one business day with straight answers on fit, scope, and next steps.
- Reply within one business day
- A 30 to 45 minute discovery call if it makes sense
- Real Montana team, not a call center
Prefer to talk? Call 406-505-5061, Monday to Friday, 8 AM to 5 PM.
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Tell us what is going on and we will route you to the right person
A contact page should not make you guess. Pick the situation closest to yours and you will see who handles it, what to have ready, and the quickest way to reach them.
Our team covers managed IT, business phone systems, cybersecurity, and structured cabling across Montana, with enterprise voice for Eastern Washington and Northern Idaho. Offices are open Monday to Friday, 8 AM to 5 PM, and the Spokane voice team keeps the same hours on Pacific time.
Bailey Elliott handles first conversations about new projects and new services. It helps to have these on hand:
- Your rough user or phone count and number of locations
- What frustrates you about your current setup
- Any deadline, such as an office move or a contract renewal
Existing customers get the fastest help through a ticket on our support page or a call to the main line. Before you reach out:
- Note the device, user, or phone extension affected
- Write down any error message you see
- Start a remote session if a technician asks for one
A phone call is the fastest path to triage when a system, phone line, or network is down, or when you suspect a security incident. When you call, tell us:
- What stopped working and when it started
- How many people or locations are affected
- Anything that changed, such as a power outage or an update
We serve Spokane, Coeur d’Alene, Post Falls, and the Tri-Cities with enterprise voice and UCaaS. Managed IT is offered in Montana only. Have ready:
- Your number of phones or seats and sites
- Whether you need call queues or a contact center
- Your current carrier and contract end date
From first hello to operational stability
No drawn-out sales process. Most engagements move through these four steps in the first 30 days.
Quick response
You hear back from a real Granite Tech team member within one business day, often the same day.
Discovery call
30 to 45 minutes to understand your environment, your pain points, and what success looks like for your team.
Tailored proposal
A written plan with clear scope, pricing, and timelines. No surprise invoices and no boilerplate.
Onboarding
A documented handoff, knowledge transfer, and structured onboarding so nothing slips through the cracks.
Reach the office closest to you
Each office has its own line so you can talk to the team nearest your business. Missoula is our headquarters, and 406-505-5061 is the company-wide main line that rings our Bozeman office.
Enterprise voice for Spokane, Coeur d’Alene, Post Falls, and the Tri-Cities. Voice only, 8 AM to 5 PM Pacific.
509-461-3265Montana offices are open Monday to Friday, 8 AM to 5 PM. Not sure which office to call? 406-505-5061 reaches the whole company.
Frequently asked questions
Most messages get a response within one business day, often the same day. If your situation is urgent, such as a system outage, a security incident, or a phone system that is down, call 406-505-5061 directly instead of using the form so we can start triage right away.
No. Many of our conversations start as research, a second opinion, or planning for a future project, and there is no obligation to commit to anything. We give you straight answers on whether we are the right fit, and if we are not, we will tell you that too.
Pricing depends on your team size, the services you need, and the complexity of your environment. Managed IT typically scales per user, voice systems scale per phone or seat, and cabling and project work are scoped individually. The discovery call gives us enough information to send you an accurate written proposal.
Most ongoing services run on standard agreements with reasonable terms. Project work, such as cabling, voice cutovers, and surveillance installs, is scoped per project with no ongoing commitment. We walk you through every term in the proposal so there are no surprises.
We serve Spokane, Coeur d’Alene, Post Falls, and the Tri-Cities with enterprise voice and UCaaS. Managed IT is not offered in those markets because we do not have local field technicians outside Montana. For voice questions, call our Spokane team at 509-461-3265.
Our offices are open Monday to Friday, 8 AM to 5 PM, and closed on weekends. The Spokane voice team keeps the same hours on Pacific time. Managed IT clients have 24/7 monitoring as part of their service, and urgent issues should go to 406-505-5061.
Scoping a project or putting out a fire? Start the conversation.
Whether you are scoping a project, evaluating providers, or dealing with an outage, we will help you figure out the right next step. No pitch deck and no pressure, just straight answers from a Montana team.
Or email CustomerCare@granite.tech