IT Support, Business Phones, and Cybersecurity in Great Falls, MT
Granite Tech gives Great Falls businesses managed IT, business phone systems, cybersecurity, and structured cabling from one Montana team. Everyday support runs remotely so problems get fixed without waiting on a drive, and our technicians come on site for installs, cabling, phone cutovers, and hardware.
How a Great Falls support request actually gets handled
Great Falls is a full Granite Tech service area, and we do not keep a storefront in town, so here is exactly how support works. Monitoring, help desk, and phone support run remotely, which is how most everyday problems get fixed fastest. Our team travels for installs, cabling, phone cutovers, and anything that needs hands on the equipment, with visits scheduled around how much the problem is costing your business.
Pick a situation to see which lane it lands in, what happens first, and what to have ready when you call.
Account lockouts, password resets, and multi-factor prompts that stopped working are service desk work. A technician confirms the request really came from your staff member, fixes the account from our end, and gets that person back to work without anyone driving to Great Falls.
- Call the service desk Monday to Friday, 8 AM to 5 PM
- Identity check before any reset
- The fix gets noted in your account history
Mailbox rules, shared calendars, Teams setup, and license changes all live in Microsoft 365, so we handle them from the admin side. When the problem sits on one person’s computer, a technician opens a remote session and works on it with them.
- Mailbox, calendar, and Teams fixes
- Licenses added and removed as people join and leave
- Remote session to the user’s computer when needed
If someone clicked a link or typed a password into a fake login page, call before doing anything else. We can reset the password, sign the account out everywhere, check the mailbox for forwarding rules, and scan or isolate the computer from our end. In this situation speed matters far more than distance.
- Password reset and forced sign-out
- Mailbox rule and sign-in review
- Endpoint scan and isolation if needed
For managed IT clients, servers are monitored 24/7 through Server360, and backup jobs are checked so a failed backup is caught long before you need a restore. The goal is to clear the alert before your staff ever sees a problem. A failing drive or power supply turns into an on-site visit with the part in hand.
- 24/7 monitoring for managed IT clients
- Backup job checks and alerts
- Parts replacement scheduled on site
Managed networks are watched through Network360, so we can usually tell whether the trouble is the internet carrier, a switch, or a wireless access point before anyone gets in a truck. Settings and carrier issues get fixed remotely. If a device has failed, we schedule a technician with the replacement.
- Carrier circuit and firewall checked first
- Switch and access point health reviewed
- Dispatch with parts when hardware has failed
UNIFI360 is a hosted phone system, so call routing can be changed from our side without a visit. If the office internet is down, calls can ring cell phones through the mobile app while we work on the cause. Handsets, wiring, or a bad switch port bring a technician on site.
- Calls rerouted to cell phones or another location
- Internet and network checked for call quality
- On-site visit for handsets, wiring, or switch ports
Voice and data cabling, fiber, security cameras, and door access control are hands-on work. We walk the space, write the scope, and schedule the crew, so a Great Falls buildout or shop expansion gets wired before the walls close instead of after move-in.
- Site walk and written scope with pricing
- Cabling, cameras, and access control installed by our crew
- Phones and network planned alongside the cabling
Number porting, call flows, and auto attendant greetings are planned ahead, then staged, checked, tested, and validated before go-live. On cutover day a technician is with your team, because the first morning on a new phone system goes better with someone in the room who can answer questions.
- Number porting and call flows planned in advance
- Tested before the switch, not after
- Staff shown the desk phones and the mobile app
Fixed from our desks, usually during the same call or session.
Diagnosed remotely, with a visit only when hardware is the cause.
Planned visits for work that needs hands on the building or the gear.
An outsourced IT department that does not wait for a visit
In a lot of Great Falls offices, IT is a side job for whoever knows the most about computers. Our managed IT services take that job off their desk. We monitor, patch, and support your network, servers, and workstations, and your staff gets a help desk to call instead of a coworker to interrupt.
Great Falls weather belongs in the plan. Strong wind and hard winter cold snaps bring power blips, and a short outage can knock a server, a switch, and every desk phone offline at the same moment. We plan battery backup and clean shutdowns for the equipment that matters, then watch it, so a device that did not come back up gets flagged instead of discovered the next morning.
Server360 and Network360 watch servers, switches, firewalls, and wireless around the clock for managed IT clients. Trouble shows up on our screens whether your office is on 10th Avenue South or out in Conrad.
Our help desk support answers Monday to Friday, 8 AM to 5 PM, and urgent issues go straight to 406-505-5061. Remote sessions fix most everyday problems without a drive.
Workstation Management handles patches and updates on every computer, and we manage Microsoft 365 accounts, licenses, and security settings as people join and leave.
A shop in town and a branch on the Hi-Line need one plan, not two. Our network services cover design, business Wi-Fi, and dedicated internet access, including a look at which carriers can actually reach each site.
Phone systems from a company with telecom roots
Granite Tech started as Montana Phone in 2003, and voice is still at the center of what we do. For Great Falls offices that means business phone systems built on the UNIFI360 hosted platform: your main number, auto attendant, ring groups, call recording, team texting, and voicemail that lands in email, all managed in the cloud instead of a box in the back room.
Because the system is hosted, your phones follow your people. Staff can answer on a desk phone, a laptop, or the mobile app, which matters when a winter storm closes the roads or half the team works from home. Busy front desks and call centers can add UCaaS and CCaaS features plus AI tools such as AI Call Recap, AI Assistant, and AI Receptionist.
Still running an older on-site phone system? We support those too, and we will give you a plain answer about whether replacing it makes sense yet.
When the office closes early for weather
Set it up once in UNIFI360, then switch it on the morning you need it.
- 1A customer dials your main number
The same Great Falls number they have always called, ported over during setup.
- 2Your closed-early greeting answers
An auto attendant or AI Receptionist plays the message you chose and offers options.
- 3Calls ring your team wherever they are
Ring groups reach desk phones, laptops, and cell phones through the mobile app.
- 4Nothing gets lost
Missed calls go to voicemail that arrives in email, and call recording keeps a record when you need one.
Security set up for the way Great Falls businesses work
Great Falls has a business mix you do not find everywhere in Montana: contractors working with Malmstrom Air Force Base, clinics and medical practices, banks and credit unions, manufacturers, and the professional firms that support them all. Our cybersecurity services cover email security and phishing protection, endpoint security, security awareness training, and Healthy Business security reviews, set up around the rules each kind of business answers to.
Security controls, documentation, and secure communications for the compliance posture Malmstrom-related work typically requires.
HIPAA-aware managed IT, secure phones, and patient-call privacy for clinics, practices, and specialty offices.
GLBA-aware support, recorded calls, vault and lobby surveillance, and secure cabling.
Network reliability, secure file management, and on-site cabling that keeps production floors connected.
Document security, hybrid work, and client privacy for law firms, accounting practices, and consulting offices.
Multi-location IT, contact center voice, and surveillance for dealership groups and service operations.
Not sure where you stand? A Healthy Business security review shows what is protected, what is not, and what to fix first, and it is the same review whether your office has five people or fifty.
The on-site work, done by our own Montana crews
Cabling, cameras, and door access are the jobs that always bring us to Great Falls in person. Our structured cabling team handles voice and data cabling, fiber between buildings, business security camera systems, and door access control for office buildouts, remodels, shops, and warehouses.
Local conditions change the spec. Outdoor camera runs and cable between a main building and a detached shop have to hold up to wind and deep winter cold, and large open shop floors often need extra wireless access points to get coverage end to end. Every project is scoped in writing and priced per project before anyone pulls a cable.
Voice and data cabling
Clean, labeled runs for desks, phones, access points, and network closets in new and remodeled space.
Fiber optic cabling
Fiber between buildings, floors, or an office and a shop when the distance is too long for copper.
Security cameras
Business surveillance for lobbies, parking lots, loading doors, and yards, with recordings you can review when something happens.
Door access control
Keyless entry for front doors, server rooms, and secure areas, with access you can change as staff come and go.
Great Falls and the Hi-Line towns we cover
In town, our work runs from downtown offices along Central Avenue to the retail stretch of 10th Avenue South, the medical offices around Benefis, and the businesses that serve Malmstrom Air Force Base on the east side. From there it follows the highways north and east onto the Hi-Line.
Managed IT, business phones, cybersecurity, and cabling. Remote support every business day, with on-site visits scheduled for installs and hardware.
406-505-5061Clinics, local offices, and businesses along the I-15 corridor north of town, supported with managed IT and hosted phones.
Remote service desk support and cloud phone systems, with on-site visits for cabling and new installs.
Hosted voice with local and long distance calling, texting, and team chat, plus managed IT and security.
Phones, networks, and security for offices along the Missouri River, an easy run from Great Falls.
Heading south? Our Helena service area sits down I-15, and you can see every Montana service area we cover.
A named contact for Great Falls, and what clients say
One team that knows your whole setup
The Granite team covers Great Falls accounts along with Helena, Butte, and the Greater Missoula Valley. Bailey Elliott, our account executive, starts by learning how your business runs before recommending anything.
When a Great Falls business wants voice, IT, and security handled by one partner, Bailey puts it into one written proposal with clear scope, pricing, and timelines.
From first call to a written plan
Most of the early work happens by phone and video, so a Great Falls business does not wait on our schedule to get started. On-site steps such as a cabling walk-through or a phone cutover get built into the plan with dates attached.
Quick response
A Granite Tech team member gets back to you within one business day.
Discovery call
30 to 45 minutes on your setup, what keeps breaking, and what a good year looks like.
Written proposal
Scope, pricing, and timelines on paper, including which work is remote and which is on site.
Documented onboarding
A documented handoff, so your team knows who to call and how to reach the service desk.
Great Falls IT and phone questions
No. Great Falls is a full Montana service area without a storefront. Our offices are in Missoula, which is headquarters, Bozeman, and Kalispell, with a Helena service area. Monitoring, help desk, and phone support run remotely, and our team travels to Great Falls for installs, cabling, phone cutovers, and hardware.
Most everyday issues, like lockouts, Microsoft 365 problems, phishing cleanup, and server alerts, are handled remotely by our service desk. Network and phone problems start remotely and turn into a visit when hardware has failed. Cabling, cameras, access control, and phone cutovers are on-site work, and on-site dispatch is scheduled based on business impact.
Yes. Many Great Falls businesses serve or contract with Malmstrom Air Force Base. We design IT, voice, and cybersecurity systems with the security controls, documentation, and compliance posture those engagements typically require.
Along with Great Falls, we cover Conrad and Shelby up I-15, Cut Bank and Havre on the Hi-Line, and Fort Benton on US 87. Businesses with a main office in Great Falls and a branch in one of those towns can run both on one network and one phone system.
Managed IT is priced per user, phone service per phone or seat, and cabling per project. Ongoing services run on standard agreements. After a discovery call, you get a written proposal with scope, pricing, and timelines for your Great Falls location.
Call 406-505-5061, Monday to Friday from 8:00 AM to 5:00 PM, and use the same number for urgent issues. New clients can request a call or send a message, and we respond within one business day.
Talk with our team about your Great Falls business
Tell us a little about your business and what you need. A Granite Tech team member will follow up within one business day.
- Reply within one business day
- Local technicians who know your area
- One number for IT, phones, and security
Prefer to talk? Call 406-505-5061, Monday to Friday, 8 AM to 5 PM.
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Talk through your Great Falls setup
Request a short discovery call, or ask for Bailey by name. You get straight answers on fit, which work we handle remotely, what needs a visit, and a written proposal if there is a fit.
Or email CustomerCare@granite.tech