Managed IT Services That Run Like Your Own IT Department
Granite Tech’s managed IT services give your business an outsourced IT department: 24/7 monitoring, a service desk your staff can call, and a Montana team that plans ahead instead of waiting for something to break. You get the coverage of an IT staff at a per-user cost, and a Technical Account Manager who already knows how your network is set up.
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Browse All Seven ServicesWhat managed IT services actually cover
Managed IT means one outside team takes ongoing responsibility for your technology: monitoring it, maintaining it, supporting the people who use it, and planning what comes next. For most small and midsize businesses, that team becomes the outsourced IT department they never had the budget or the workload to hire.
Granite Tech has done this work for Montana businesses since 2003. A local team watches your workstations, network, and servers around the clock, answers your staff during the Extended Business Day, comes on site when a problem needs hands, and sits down with you through Healthy Business reviews to decide what to fix, what to replace, and what to leave alone.
The goal is a healthy business: technology that works quietly in the background, a team that can do its best work, and an owner who spends the week on customers instead of the server closet.
Benefits of managed IT services for a small business
Managed IT scales per user, so the budget follows your headcount instead of spiking every time a machine fails.
Around-the-clock monitoring flags a full disk, a failed backup, or a missed patch while it is still a ticket and not an outage.
Antivirus, email filtering, password management, and backup run under one plan instead of getting checked once a year when the insurance renewal asks.
Healthy Business reviews give you a documented IT roadmap, a security posture review, and prioritized recommendations.
No call trees and no offshore help desk. You talk to a Technical Account Manager who knows your setup and your history.
Choose one service, or hand us the whole IT department
A full managed IT plan covers all seven of these. If you already have IT staff, or only one part of your environment is causing trouble, you can start with the pieces that fill your gaps. Each service has its own page with the detail.
Help Desk and 24/7 IT Support
A local service desk handles your staff’s daily troubleshooting during the Extended Business Day, with 24/7 monitoring watching your systems overnight and on weekends. You need it when people are losing hours waiting on a password reset, a printer, or a laptop that will not connect.
Remote Monitoring and Management
Workstations, servers, and network gear are watched around the clock and patched on a schedule, including Workstation Management for every PC and laptop. You need it when problems keep showing up as surprises and nobody can say for sure that updates are current.
Server Management
On-premises, cloud, and hosted servers kept current, with upgrades and installs planned ahead. You need it when a server is aging, overloaded, or only one former employee knew how it worked.
Microsoft 365 Support
Mailboxes, users, licenses, and email filtering looked after by the team that supports the rest of your systems. You need it when email is unreliable, licenses are a mess, or you are migrating off an older mail system.
Cloud IT Services
Cloud, hosted, and hybrid server options matched to how your team works, up to a full server array in the cloud. You need it when the office server is due for replacement or your people work from more than one place.
Backup and Disaster Recovery
Onsite, cloud, and hybrid server backup, including backup as a service, so the business keeps running when something goes wrong. You need it when nobody has tested a restore lately, or when losing a day of files would stop work.
Co-Managed IT
For businesses that already employ IT staff. We add monitoring, service desk capacity, and extra hands for projects, and your people keep ownership of the decisions. You need it when your IT person is stretched thin or covering everything alone.
What a Granite Tech managed IT plan includes
Every plan is built on fully managed workstation, network, and server options. Security and backup subscriptions can sit inside the plan or be added a la carte, so you pay for the coverage your business uses.
Your systems are watched around the clock, so you can rest easy knowing they are up and running.
Daily troubleshooting for your staff from a Montana team, not an offshore queue.
Availability matched to your service requirements, with technicians who can come to your office.
PCs and laptops patched, updated, and supported, plus buildouts matched to each person’s computing needs.
Business-grade wired and wireless networks monitored and maintained, with cabling and infrastructure added when you are ready.
On-premises, cloud, and hosted servers managed day to day, with upgrades scheduled before they become emergencies.
Onsite, cloud, and hybrid backup that keeps the business running when a drive fails or a file disappears.
Antivirus, email filtering that stops malware before staff can click it, and password management that keeps your systems yours.
Proactive advising on your network, devices, and workstations, ending in a documented roadmap with priorities.
Projects outside the monthly plan, such as server upgrades, PC and laptop buildouts, network design, and email migrations, are scoped and quoted on their own. Need protection beyond the baseline subscriptions? Our cybersecurity services add training, threat detection, and security reviews.
Managed IT compared to calling someone after it breaks
Break-fix support is reactive. You call after something stops working, explain your setup to whoever is free, and pay for the visit. Managed IT is proactive and ongoing: systems are monitored, maintained, and supported before small issues turn into lost days. Flip the switch to compare.
How we take over your IT, step by step
Moving to managed IT services follows the same documented process we use on every engagement, so nothing about your environment is left to someone’s memory.
First conversation
Reach out by phone or form, and a Granite Tech team member gets back to you within one business day.
Discovery call
30 to 45 minutes on your users, systems, pain points, and what a good month of IT would look like for your team.
Written proposal
Scope, per-user pricing, and timelines in writing, with any one-time project work quoted separately.
Plan, test, onboard
We plan the handoff, stage and test before anything goes live, then document your onboarding and introduce your Technical Account Manager.
Why businesses hand their IT to Granite Tech
Real Montana technicians who show up on site and know the territory. One partner for IT, business phones, cybersecurity, and cabling, so there is one number to call. A team that has supported Montana businesses since 2003, served more than 1,200 of them, and been named an MSP501 winner five times.
Read how Montana hospitals, banks, school districts, and contractors work with Granite Tech.
Read the case studiesManaged IT services questions, answered
Managed IT services from Granite Tech include 24/7 monitoring, an Extended Business Day service desk, workstation, network, and server management, backup oversight, and security subscriptions such as antivirus, email filtering, and password management. Healthy Business reviews add a documented roadmap and prioritized recommendations. Remote or onsite help is matched to your service requirements.
Managed IT pricing scales per user, so cost depends on your headcount, the number of devices and servers, your security requirements, and whether you want a full plan or selected services. One-time projects like a server upgrade or email migration are scoped separately. A 30 to 45 minute discovery call gives us enough to send a written proposal with scope, pricing, and timelines.
Managed IT is proactive and ongoing: systems are monitored, maintained, and supported before issues become major problems. Break-fix support is reactive, so you call for help only after something stops working. Managed IT is usually the better choice for a business that wants predictable support, less downtime, and real long-term planning.
A small business gets the coverage of an IT department without hiring one: predictable per-user costs, monitoring that catches issues before they cause downtime, security basics handled every month, a help desk for staff, and a documented IT roadmap. It also removes the risk of one person holding every password and every piece of know-how.
Yes. Co-managed IT is built for businesses that already have IT staff. We add monitoring, service desk capacity, and help on projects, and your team keeps ownership of the decisions. It is a common fit when one internal person is covering everything alone.
No. Granite Tech’s managed IT services are delivered to businesses in Montana, where our technicians can reach you on site. Our voice and phone system services extend into Eastern Washington and Northern Idaho, but managed IT stays in Montana.
See what managed IT would look like for your team
Request a short discovery call. Bring your user count, your biggest IT headache, and any quotes you are comparing. If managed IT is a fit, a written proposal follows. If you don’t need it, we’ll tell you.
Or email CustomerCare@granite.tech