A Quick Guide to Choosing a Managed IT Service Provider

Sep 26, 2022

If you’re struggling to keep up with ever-changing technology demands, you’re not alone. Most business leaders don’t have the time, resources, or knowledge needed to make informed decisions on new technologies. It’s even more difficult when you’re expected to juggle multiple responsibilities – just keeping the lights on, let alone growing your business, can be more than enough to worry about in today’s business climate.

That’s where managed IT services come in.

Managed IT services take the burden of day-to-day technology management off your hands so you can focus on business growth. Unfortunately, not all managed service providers (MSPs) are created equal. Below are a few things to keep in mind when choosing a managed IT service provider to meet your unique business needs.

Responsive Support

Every second counts during an outage or cyber attack, especially since unplanned network downtime costs 51% of small- and medium-sized businesses (SMBs) between $10,000 to $40,000 per hour.1 And revenue isn’t all you’ll lose if your MSP isn’t available to help you resolve issues quickly – you also risk losing critical data and your customers’ trust.

Your MSP’s top priority should be responding to your needs with the attentive customer service you deserve. The right MSP will provide 24/7 network monitoring services to ensure you stay connected, along with expert remote and onsite support to troubleshoot any issues you might encounter.

Proactive Solutions

The pandemic has proven that technology demands can change at a moment’s notice, so your systems should be flexible enough to keep up with changes as needed. Choose a managed IT service provider that offers proactive advice and consulting to help you improve your network infrastructure, devices, and more so that your business is prepared for anything the future may bring.

Your MSP should help you access the latest technologies – including secure, reliable cloud-based IT and voice solutions – to help you stay ahead of your competitors. Additionally, they should handle installation and implementation so that you and your team can focus on other important projects.

Best-Fit Services

There isn’t a one-size-fits-all solution for IT, so if an MSP tries to sell you services that don’t meet your needs, they aren’t the right fit. Your MSP should listen to your goals and work with you to provide best-fit technology and services. 

When you’re choosing a managed IT service provider, keep in mind that you’re looking for more than a technology provider – you’re looking for a partner in business success. If your MSP only cares about growing their own bottom line, it’s unlikely they have your best interests in mind.

Meet the Demands of the New World of IT With Granite Technology Solutions

Choosing a managed IT service provider for your business is a big decision, but it doesn’t have to be a challenge. If you’re ready to experience the benefits of managed IT for your business, Granite can help. We provide holistic managed IT services designed to help you simplify your work, improve your customer service, and meet the new world of IT and voice head-on.

We’ve delivered end-to-end IT and voice solutions to clients throughout Montana and the surrounding states for over 25 years, backed by local, personal support from a partner who truly cares about helping you connect with your clients and community. Contact Granite today to learn more about how our locally-focused, comprehensive solutions and support can help you move your business forward.


  1. https://www.techradar.com/news/survey-highlights-the-heavy-cost-of-business-downtime-for-smbs

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