Technology is what we do – but customer service comes first. Here’s what to expect through the life of our relationship.
Talk to GraniteCome to us with a need. We welcome you in so our businesses can engage and find a mutual connection. You’ll quickly see that your needs become our needs.
We gather the facts to set the foundation for building a solution. We ask questions, assess the environment, and validate the information you provide us.
We collaborate to put the right pieces in place to solve your problem. We create designs and determine how many phases are needed to get the job done.
We present our findings and recommendations and get your feedback on our ideas. Once we’ve refined our proposal, we’ll create an agreement.
We create a detailed custom plan so that our solutions can be implemented effectively. We’ll assemble a project team that’s just right for your business.
We collect granular data needed to complete the job, configure anything necessary to get the project moving, and ensure we’re ready to hit the ground running with final testing and validation.
This is where the action happens. We turn on the phone system, add the software, ready the network, execute the migration – whatever the project is, we bring it to fruition.
We’ll work together with your team to finalize and customize the solution – and ensure project implementation is completed properly.
We pass you the backend reins: teach you how to utilize our customer portal, use and access training guides, open a ticket, get help – and set you up for success.
We’re your partner for the lifecycle of the solution. We provide ongoing service, schedule business reviews, and provide ongoing account consulting – including advisement on industry trends and active security threats. And if the need for a new service arises, we’ll start another journey with you from step one.