How Can Your Business Benefit From Remote Monitoring and Management (RMM)?

Aug 30, 2022

It’s been said before, but it bears repeating: the pandemic has changed the way businesses work – and those changes aren’t going anywhere. 83% of employers say they’ve transitioned to a remote work model,1 with 74% of people saying they’d be less likely to leave a company that offers the option to work remotely.2 Clearly, remote and hybrid work environments are the new normal, but how do companies keep track of their work-from-anywhere employees’ network security?

Enter remote monitoring and management (RMM). RMM is software used by managed service providers (MSPs) to streamline your workforce’s device and endpoint management. Your MSP installs this software on each device that connects to your network, and can then identify and fix issues that might harm your network – no matter where your team is working from. This blog will explore the benefits of RMM and how your business can take advantage of this solution with a trusted MSP.

What Are the Benefits of Using Remote Monitoring and Management? 

RMM tools help organizations save time, money, and stress when it comes to keeping their network healthy. Here are a few of the benefits your business can experience with RMM:

Real-Time Monitoring

The best way to stop technical issues from affecting your operations is to prevent them from happening in the first place. RMM software allows your MSP to monitor every device and application on your network, constantly scanning for potential problems. If an issue is identified, the software automatically alerts your MSP, who can then resolve the issue before it impacts your employees. 

IT Automation

Routine updates, patch fixes, and maintenance can help prevent cyber threats from harming your network, especially as attacks targeting remote workforces rise. But with the addition of dozens – if not hundreds – of remote work devices connecting to your network, keeping up with these critical tasks can be time-consuming and difficult. 

With RMM, your MSP can automate these tasks, giving your in-house IT team more time in the day to focus on other important projects and allowing your employees to maintain their devices without disrupting productivity.

Reports and Analytics

RMM tools do more than manage essential network tasks. They also gather data from these processes and create an analytical report, providing your in-house team and MSP with the insights needed to make proactive decisions about your IT systems. Some of the reports RMM software can generate include:

  • System and device health
  • Windows logs
  • Failed logins
  • Backup status
  • Patch status, antivirus scans, and updates

Granite: Your Trusted Partner for Montana IT Consulting

Securing your remote workers can feel overwhelming without the right tools and guidance. If you’re struggling to support your work-from-anywhere staff – without compromising your network security – Granite is here to help.

We’re your knowledgeable, expert partner for IT solutions and consulting services that help you keep up with the new world of technology. If you need help determining whether RMM is right for your business or have questions about how to meet your goals faster, reach out to Granite today.



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