Account Executive

The primary purpose of the Account Executive role is to foster both internal and external relationships, ultimately driving company sales and facilitating account growth. This multifaceted position requires a combination of sales expertise, strategic thinking, exceptional customer service and effective communication skills to navigate the complex landscape of voice, carrier, and IT products and services.

Essential Duties:

Sales and Quota Achievement: Actively sell voice, carrier, and IT products and services to existing and potential clients, consistently meeting weekly key performance metrics as well as monthly and quarterly sales quotas.
Client Relationship Management: Serve as the key point of contact for developing and maintaining crucial customer relationships. Actively seek client feedback and satisfaction to ensure a positive customer experience.
Strategic Input: Provide valuable input to product, market, competitive, and marketing strategies to enhance overall sales objectives.
Territory Management: Take ownership of the assigned territory, traveling throughout and periodically visiting other offices. Implement effective strategies to achieve revenue goals.
Collaboration and Communication: Interface with technology teams, management, and top-tier executives to guide projects, resolve issues, and formulate successful sales strategies. Regularly communicate with stakeholders internally and externally.
Networking: Utilize social media and networking tools to expand business contacts, connect with potential clients, and build relationships with referral partners.
Contract Negotiation: Negotiate contract terms, conditions, scope of work, pricing, and renewals with both customers and prospects.

Other Duties:

Perform additional department-related tasks and projects as assigned by management.

Knowledge, Skills, and Abilities:

Customer Satisfaction: Ability to achieve outstanding customer satisfaction through effective communication and relationship management.
Interpersonal Skills: Excellent interpersonal and communication skills to navigate diverse professional relationships.
Self-Motivation: Self-motivated with a strong work ethic, demonstrating dependability and reliability.
Organizational Skills: Strong organizational skills, capable of managing multiple account management projects concurrently.
Pressure Handling: Ability to work under pressure and meet deadlines.

Experience/Education:

Sales and Account Management: Prior experience in sales and account management is required.
Sales Experience: 3 years of outbound sales experience preferred.
Industry Knowledge: 1-2 years of experience in IT and/or Telecommunications is preferred.
Software Proficiency: Familiarity with CRM software (e.g., HubSpot, ZoomInfo, ConnectWise) and MS Office is preferred.

Physical Environment:

Work Setting: In person/remote office setting.
Location: Must reside in the assigned territory.
Travel: Travel within the assigned territory is required.
Physical Requirements: Ability to lift and carry 20 pounds.