Posts by Bailey Elliott

Contact Center as a Service (CCaaS): A Comprehensive Guide

Posted by on Jan 30, 2024 in CCaaS

Customer experience is crucial for business success. With 60% of consumers reporting they’ve switched brands due to a negative contact center experience,1 implementing an effective customer service solution should be a top priority for companies that want to stay competitive. Contact center as a service (CCaaS) platforms are becoming the go-to choice for delivering exceptional […]

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PBX vs. VoIP: What Are the Differences?

Posted by on Dec 12, 2023 in UCaaS

Choosing a new business phone system is a pivotal yet challenging decision as your business grows. While analog landlines have dominated business communications for decades, modern organizations are increasingly torn between legacy PBX vs. VoIP solutions. Around 31% of businesses now use VoIP systems,1 with the global VoIP services market projected to surpass $278 billion […]

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How Unified Communications & Collaboration Platforms Support Hybrid Workforces

Posted by on Jun 6, 2023 in UCaaS

With 53% of U.S. employees expecting to work in a hybrid arrangement for the foreseeable future,1 organizations are looking for ways to help teams connect and work from anywhere. Many business leaders have turned to unified communications and collaboration (UC&C) platforms for hybrid workforce support with great success. Nearly half (46%) of all companies that […]

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