Posts by Bailey Elliott

The Future of Customer Contact: What to Expect from CCaaS Companies

Posted by on Jul 8, 2024 in IT Solutions, Managed IT

Cybersecurity posture can be improved with strong, unique passwords.

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What are the Benefits of Using Strong Passwords?

Posted by on May 1, 2024 in IT Solutions, Managed IT

Cybersecurity posture can be improved with strong, unique passwords.

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Contact Center as a Service (CCaaS): A Comprehensive Guide

Posted by on Jan 30, 2024 in CCaaS

Customer experience is crucial for business success. With 60% of consumers reporting they’ve switched brands due to a negative contact center experience,1 implementing an effective customer service solution should be a top priority for companies that want to stay competitive. Contact center as a service (CCaaS) platforms are becoming the go-to choice for delivering exceptional […]

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PBX vs. VoIP: What Are the Differences?

Posted by on Dec 12, 2023 in UCaaS

Choosing a new business phone system is a pivotal yet challenging decision as your business grows. While analog landlines have dominated business communications for decades, modern organizations are increasingly torn between legacy PBX vs. VoIP solutions. Around 31% of businesses now use VoIP systems,1 with the global VoIP services market projected to surpass $278 billion […]

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The Business Leader’s Guide to the Montana Cyber Security Grant Program

Posted by on Jun 30, 2023 in Cyber Security

Cyber attacks are becoming more frequent and complex – especially those targeting small to medium-sized businesses (SMBs). Around 61% of SMBs reported at least one cyber attack last year, but only 14% were prepared to defend themselves.1  It’s critical to invest in services and solutions that improve your company’s cyber security posture before a hacker […]

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How Unified Communications & Collaboration Platforms Support Hybrid Workforces

Posted by on Jun 6, 2023 in UCaaS

With 53% of U.S. employees expecting to work in a hybrid arrangement for the foreseeable future,1 organizations are looking for ways to help teams connect and work from anywhere. Many business leaders have turned to unified communications and collaboration (UC&C) platforms for hybrid workforce support with great success. Nearly half (46%) of all companies that […]

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4 Benefits of Using a Local Provider for Your Cloud-Based Montana Business Phone System

Posted by on Apr 25, 2023 in UCaaS

Effective phone service is critical for any company’s success. However, Montana businesses face a number of voice service challenges, including the need for remote collaboration features for employees. This can make finding the right telephone service for your Montana company difficult. At Granite, we make it our priority to help you find a phone system […]

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A Quick Guide to Choosing a Managed IT Service Provider

Posted by on Sep 26, 2022 in Managed IT

If you’re struggling to keep up with ever-changing technology demands, you’re not alone. Most business leaders don’t have the time, resources, or knowledge needed to make informed decisions on new technologies. It’s even more difficult when you’re expected to juggle multiple responsibilities – just keeping the lights on, let alone growing your business, can be more […]

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5 Managed IT Services Myths: Debunked

Posted by on Aug 30, 2022 in Managed IT

We love discussing the benefits of managed IT services for small businesses, but there are still a few myths surrounding these solutions that may be holding you back. In this blog, we’re setting the record straight so that you can experience the many advantages of having a managed IT service provider. Here are five common […]

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Top 10 Benefits of Managed IT Services

Posted by on Aug 30, 2022 in Managed IT

There was a time when business leaders only had to focus on one thing: doing their job. Today, technology is the backbone of most modern businesses, helping you connect with customers, simplify operations, and reach your goals. But if you’re spending all your time juggling various technology systems, how can you focus on growing your […]

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