What Is RMM (Remote Monitoring and Management)?
RMM is a proactive technology solution that allows IT professionals to monitor, maintain, and manage your company’s computers, networks, and systems remotely. It provides real-time visibility into your technology infrastructure, automatically identifies and resolves issues before they impact your operations, and enables efficient management of all your business technology from a single dashboard without requiring on-site visits.
What Does It Do For My Company?
- Monitors your entire IT infrastructure 24/7, automatically detecting issues like failing hardware, security threats, and performance problems before they affect your business operations
- Enables remote resolution of most IT problems without disruptive on-site visits, saving time and reducing downtime by 30-40% compared to traditional break-fix support
- Automates routine maintenance tasks like software updates, patch management, and security scans, freeing your staff from technical distractions
- Provides comprehensive reporting on system performance, security status, and compliance, giving you clear visibility into your technology investment
What is the Impact and Benefit for My Company?
- Enhances productivity by reducing system interruptions and downtime, allowing your team to focus on their core responsibilities instead of dealing with technology issues
- Extends the lifespan of your technology investments through proactive maintenance and early problem detection, ultimately reducing your total IT spending over time
- Improves your ability to support remote and hybrid work arrangements with secure, reliable technology that works consistently regardless of employee location
Concern | Solution |
Cost of implementation | RMM typically reduces overall IT costs by 30-40% through prevention of major issues and elimination of on-site service calls |
Security of remote access | RMM systems use enterprise-grade encryption, multi-factor authentication, and strict access controls to ensure only authorized personnel can access your systems |
Business disruption during setup | Implementation is designed to be minimally invasive with most configuration happening behind the scenes without disrupting your daily operations |
Complexity for small businesses | RMM is fully managed by your provider, requiring no technical expertise from you or your staff to maintain or operate |
Is My Data Secure and Private?
- RMM systems implement multiple security layers including advanced antivirus, firewall protection, intrusion detection, and comprehensive device monitoring to guard against unauthorized access
- Automated backup systems ensure your critical business data is regularly saved, verified, and readily recoverable in case of hardware failure, human error, or cyberattack
- Security patches and updates are automatically applied across all systems, closing vulnerabilities that hackers commonly exploit and maintaining consistent protection standards
Questions I Should Be Asking
- How would implementing RMM change our current IT support processes, and what specific improvements could we expect to see within the first 90 days?
- What level of visibility will I have into the health and security status of my technology infrastructure?
- How does RMM adapt to my business’s specific technology needs and growth plans over time?
Why Granite?
Granite Technology Solutions delivers robust RMM services included with their workstation support stack. As demonstrated in their work with companies like Park County and Northern Rockies Orthopaedics, Granite combines technical expertise with relationship-focused support that understands the unique challenges Montana businesses face. Their philosophy that “service is always personal” ensures you’re not just getting technology management, but a true partnership that helps your business thrive with the right technology solutions. With offices in Bozeman, Missoula, Kalispell, and Helena, Granite provides local support with the advanced capabilities needed to protect and optimize your business technology.