Jay Risser, Your Technical Account Manager
Jay Risser is a Technical Account Manager at Granite Technology Solutions, working from our Missoula headquarters. He partners closely with clients and pairs deep technical knowledge with clear, proactive communication, so your managed IT and phone systems keep matching what your business is actually trying to do.
A technical partner who stays with the account
A Technical Account Manager is the person at Granite Tech who understands your setup and your goals at the same time. Jay works closely with each client to deliver superior customer service, bring real technical depth to every conversation, and keep communication clear and proactive, so you hear about what matters early instead of discovering it during an outage.
His focus is the long-term relationship. Instead of fitting your business to a product, Jay matches managed IT and voice services to the goals your business actually has, then makes sure quality holds up at every step, from the first plan through day-to-day support.
That approach follows a line Granite Tech has worked by since 2003: if you don’t need it, we’ll tell you. When the phone system you have still does the job, or a project can wait a year, Jay will say so plainly.
- Role
- Technical Account Manager
- Office
- Missoula headquarters, 1600 North Ave W., Suite 108
- Focus
- Managed IT and business voice for Montana companies
- Strengths
- Customer service, technical expertise, proactive communication
- Community
- Youth soccer coach in Missoula
- Hours
- Monday to Friday, 8 AM to 5 PM
Start with the goal, then choose the technology
Jay’s conversations begin with what your business needs to get done this year, not with a product sheet. Pick the goal that sounds most like yours to see which Granite Tech services and products fit it, and what is worth bringing to a meeting with Jay.
Granite Tech prices managed IT per user and voice per phone or seat, with ongoing services on standard agreements. Matching the service to the goal keeps that agreement sized to the team you have today.
Managed IT at Granite Tech includes 24/7 monitoring, with your network, servers, and staff computers each covered by a named service.
- Network360 for the network
- Server360 for your servers
- Workstation Management for staff computers
UNIFI360 is Granite Tech’s hosted phone system, and it includes AI features built for busy front desks and sales lines.
- AI Receptionist to greet and route callers
- AI Call Recap to summarize conversations
- AI Assistant for everyday call tasks
UNIFI360 runs as unified communications as a service, so the phone system lives in the cloud instead of a closet at the office.
- Hosted voice that follows staff home
- One system across multiple offices
- Microsoft 365 support on the IT side
Business Reviews and roadmap planning put hardware refreshes, security work, and phone changes on one written schedule.
- Scheduled Business Reviews
- A written technology roadmap
- Healthy Business framework check-ins
Ten steps, with quality checked at each one
Every Granite Tech engagement follows the same ten-step process, from the first conversation through ongoing customer care. Jay’s part is making sure quality holds up at every step, and that you always know where your project stands without having to chase anyone for an update.
- 01Engage
- 02Discover
- 03Build
- 04Propose
- 05Plan
- 06Stage, Check, Test, Validate
- 07Implement
- 08Finishing Touches
- 09Onboard
- 10Customer Care
New clients hear back within one business day, start with a 30 to 45 minute discovery call, and receive a written proposal covering scope, pricing, and timelines. Onboarding is documented, so the details you shared early are still on record months later.
Walk through our processCoaching the next generation in Missoula
Outside of work, Jay coaches youth soccer in Missoula. He is passionate about developing Montana’s youngest athletes into tomorrow’s leaders.
Teaching a young team to play together takes clear instructions, patience, and steady follow-up from one practice to the next. Those are the same habits clients count on from a Technical Account Manager: say what is happening, explain why, and keep showing up.
Where to find Jay
Granite Tech headquarters, 1600 North Ave W., Suite 108, Missoula, MT 59801. The company also has offices in Bozeman and Kalispell and covers Helena as a service area.
Managed IT and phones in MissoulaWhat a long-term relationship sounds like
A Technical Account Manager is judged by how clients feel two, five, or twenty years in. These Granite Tech clients describe the communication and follow-through that Jay’s role exists to protect.
Before you book
Use the Book Time with Jay button on this page to pick an open slot on his calendar. You can also call the Granite Tech main line at 406-505-5061 or email CustomerCare@granite.tech during business hours, Monday to Friday, 8 AM to 5 PM.
A Technical Account Manager partners with clients on customer service, technical guidance, and proactive communication. Jay builds long-term relationships by matching managed IT and voice services to real business goals and by making sure quality holds up at every step of the work.
Jay works from the Granite Tech headquarters in Missoula, at 1600 North Ave W., Suite 108. Granite Tech also has offices in Bozeman and Kalispell and serves businesses across Montana.
Managed IT scales per user and voice is priced per phone or seat. Ongoing services run on standard agreements, and project work such as cabling is scoped per project, with scope, pricing, and timelines in a written proposal.
Talk through your IT and phones with Jay
Pick a time on Jay’s calendar to look at how your managed IT and voice setup lines up with where your business is headed. Bring the questions that have been sitting on your list. Prefer the phone? Call our main line at 406-505-5061, Monday to Friday, 8 AM to 5 PM.
Or email CustomerCare@granite.tech