Bozeman, Montana
Bozeman Yellowstone International Airport partnered with Granite Technology Solutions to modernize its communication infrastructure and support mission critical airport operations. As a busy aviation hub serving travelers, airlines, and airport staff, the airport required dependable and secure communication supported by professional Bozeman IT services capable of handling high call volumes, coordinating teams across locations, and supporting daily operational demands.
Granite delivered a reliable and scalable hosted phone and network solution designed to improve communication, enhance security, and support future growth. With advanced features and dedicated support, the airport now operates with a unified system that ensures seamless coordination between departments and external partners.
Airports rely heavily on uninterrupted communication systems to maintain safety, coordinate logistics, and support customer service operations. Bozeman Yellowstone International Airport needed to upgrade its existing phone and communication infrastructure to meet increasing operational demands and security requirements. The airport required a system capable of connecting ticketing desks, gates, airline support teams, and administrative offices without delays or disruptions.
The previous setup lacked flexibility, scalability, and advanced monitoring features needed for modern aviation operations. Airport leadership needed a solution that could improve call routing, support emergency alerts, and maintain consistent connectivity across multiple departments while ensuring compliance with industry standards and security protocols.
Granite implemented the UNIFI360 hosted phone system, a secure and reliable communication platform designed for high availability and performance. The system included 65 VoIP phones across two airport locations, allowing staff to communicate efficiently across terminals, offices, and operational areas. Custom call routing and automated features were introduced to streamline incoming calls and direct them to the appropriate departments quickly.
Advanced paging capabilities enabled staff to communicate across zones, overhead speakers, and desk phones, improving coordination during daily operations and emergency situations. The new system also integrated with existing analog devices, allowing the airport to repurpose current technology and reduce upgrade costs while transitioning to a modern platform.
The upgraded infrastructure provides 99.999 percent uptime, ensuring reliable communication for mission critical airport operations. The system includes call recording, call reporting, and communication archiving to support security monitoring and compliance requirements. Live alert capabilities provide real time notifications to selected team members with detailed call information, helping staff respond quickly to urgent situations.
Granite’s solution integrates with Microsoft Teams, Outlook, Google Chrome, and various CRM platforms through secure web based APIs. These integrations allow staff to manage communications more efficiently while maintaining secure access to essential data and tools. Backup connectivity and secure network configurations further strengthen system reliability and protection.
The new communication platform was designed to support future expansion and operational growth. As airport operations evolve, additional devices, users, and features can be added without disrupting existing systems. Granite continues to provide ongoing help desk support, system monitoring, and quarterly business reviews to ensure the infrastructure remains aligned with operational needs.
Bozeman Yellowstone International Airport now operates with a dependable and scalable communication system that supports daily operations and long term growth. Improved call routing, secure integrations, and reliable uptime have enhanced coordination between airport teams and airline partners. The airport has also achieved monthly cost savings by integrating existing devices into the new system and reducing maintenance expenses.
Client Feedback:
“The install was excellent. The equipment is great. I have backend access and can make changes within the system whenever I need to, which is a huge positive.”
Bob Edgar, Bozeman Yellowstone International Airport