Bozeman Yellowstone International Airport Phone System Case Study
Bozeman Yellowstone International Airport needed a phone system that could connect ticketing desks, gates, airline support teams, and administrative offices without delays or disruptions. Granite Tech replaced the old setup with UNIFI360 hosted voice, 65 VoIP phones across two airport locations, custom call routing, and paging that reaches every zone.
- Client
- Bozeman Yellowstone International Airport
- Industry
- Aviation and airport operations
- Platform
- UNIFI360 hosted phone system
An airport cannot run on a phone system that hesitates
Airports depend on uninterrupted communication for safety, logistics, and customer service. Travelers, airlines, and airport staff all lean on the same phones, often at the same moment, and a missed or misrouted call at a gate or ticketing desk ripples outward fast.
The airport’s previous setup lacked the flexibility, scalability, and monitoring that modern aviation work requires. Leadership wanted better call routing, support for emergency alerts, and steady connectivity across departments, all while meeting industry standards and security protocols. That is a job for a business phone system built for high call volume, not an office phone list stretched past its limits.
Ticketing desks, gates, airline support teams, and administrative offices on one system, across two airport locations.
Incoming calls had to reach the correct department without callers bouncing between extensions.
Paging and alerts had to work across zones, overhead speakers, and desk phones, every day and in emergencies.
Call records and archives had to support security monitoring and the standards an airport answers to.
Challenge, solution, and result
Select a stage to see what the airport faced, what Granite Tech installed, and what changed afterward.
Growing operational demands on an inflexible system
The airport needed to upgrade its phone and communication infrastructure to keep up with rising operational demands and security requirements. The old system could not scale, offered little monitoring, and made it hard to coordinate teams spread across terminals, offices, and operational areas.
- Ticketing, gates, airline support, and administration needed one connected system
- Call routing had to improve under heavy call volume
- Emergency alerts needed a dependable path to staff
- Compliance with industry standards and security protocols
UNIFI360 hosted voice with routing and paging built in
Granite Tech implemented the UNIFI360 hosted phone system, a secure platform designed for high availability. Staff on 65 VoIP phones across two airport locations can now reach each other directly, and custom call routing with automated features sends incoming calls to the right department quickly.
- 65 VoIP phones across two airport locations
- Custom call routing and automated call handling
- Paging across zones, overhead speakers, and desk phones
- Existing analog devices integrated, so current equipment stayed in service
A dependable system that scales with the airport
The airport now runs on a phone system that supports daily operations and long-term growth. Better call routing, secure integrations, and reliable uptime have improved coordination between airport teams and airline partners.
- 99.999 percent uptime on the upgraded infrastructure
- Monthly cost savings from reusing existing devices and lower maintenance expenses
- Call recording, reporting, and archiving for security monitoring and compliance
- Devices, users, and features can be added without disrupting the system
The services behind the airport’s phones
Every piece of the project tied back to one goal: get the right call to the right person fast, and keep it working. Here is what went into the build.
Granite’s own platform for unified communications as a service, built for high availability.
New VoIP phones for staff across terminals, offices, and operational areas.
IVR, georouting, and contact center tools that send each caller to the right department.
Paging across zones and overhead speakers, plus live alerts that send selected staff detailed call information.
Call records that back up security monitoring and the compliance requirements airports carry.
Microsoft Teams, Outlook, Google Chrome, and CRM platforms, connected through secure web-based APIs.
What the airport says about the install
Backend access means the airport’s own staff can adjust the system on their schedule, with Granite Tech behind them when they need help.
More case studiesSupport that stays with the system after cutover
The platform was designed to grow with the airport. As operations change, Granite Tech adds devices, users, and features without disrupting what is already running, and the same team keeps watching it.
Help desk support
Airport staff get help desk support through a multichannel ticketing system, with a customer billing portal for the account side.
System monitoring
Granite Tech monitors the platform, backed by backup connectivity and secure network configurations, as part of its ongoing phone support.
Quarterly business reviews
Regular reviews keep the phone system matched to how the airport actually operates, starting from custom onboarding at go-live.
Questions about this airport phone project
Bozeman Yellowstone International Airport runs on UNIFI360, the hosted phone system from Granite Tech. The installation covers 65 VoIP phones across two airport locations, with custom call routing, paging, and call recording.
Yes. The new system integrated with the airport’s existing analog devices, so current equipment stayed in use and upgrade costs came down. Reusing those devices and lowering maintenance expenses produced monthly cost savings for Bozeman Yellowstone International Airport.
Yes. Granite Tech supports government and education organizations across Montana, including county offices and school districts, with voice, network, and cabling work. Facilities that need paging, call routing, and call records can follow the same approach used at the airport.
Running a busy front line on an aging phone system?
Request a short discovery call. Bring your call flows, locations, and the devices you want to keep, and you will get straight answers on fit, scope, and next steps, with a written proposal if there is a fit.
Or email CustomerCare@granite.tech